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Fishfinder07 
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Joined: December 20 2007
Location: Layton
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 Topic: 1st BRS order a dud :(
Posted: February 14 2014 at 10:56pm |
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Well I ordered the 4 stage value plus RO/DI unit and got it all plumbed and turned the water on and.....WATER EVERYWHERE! I though something was just lose so I started checking everything and discovered the plastic tube that goes between the sediment canister and the carbon canister was snapped in two....yay. My question is BRS customer service easy to deal with or are they going to charge me and arm and a leg to ship this unit back to them or worse blame it on UPS? The box was Undamaged and everything appeared to be in great shape and packaged well when I un boxed it so the only thing I can think is it was snapped during assembly and somehow missed...anyways just kinda venting since I have heard such great reviews about BRS and this first experience is off to a bad start especially since both my tanks are in need of water changes :(
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DMower
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Joined: December 31 2012
Location: Kaysville
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Posted: February 14 2014 at 11:01pm |
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The tubing is very cheap a a home improvement store. Brs is great to work with.
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150 gal reef with 50 gal sump. Reef Octopus DCS-200 Skimmer. AI Sol Blues.
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Ann_A
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Joined: August 18 2011
Location: Kaysville, UT
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Posted: February 14 2014 at 11:07pm |
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BRS has always been great to work with. I've never had issues with their customer service.
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wickedsnowman
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Posted: February 14 2014 at 11:40pm |
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I have never had a issue with BRS. I think u will be fine. I am trying to picture what is snapped is it just the hose that connects the two filter housings. If so that would be a easy fix. lowes or home Depot sells the connectors and tubing.
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Fishfinder07
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Posted: February 14 2014 at 11:44pm |
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No it's like a hard plastic tubing that I'm assuming is threaded on both sides to feed into each canister top. It's not like the tubing that carries the water in and the waste and good water out.
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Fishfinder07
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Posted: February 14 2014 at 11:47pm |
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I will give them a call tomorrow I appreciate all the positive feedback about their customer service though, makes me feel like this will be a minor issue that will get quickly squared away I guess I was just kinda bummed after having spent what I did on it and waiting a week I got excited to get it all hooked up and start mixing my own salt water.
Edited by Fishfinder07 - February 14 2014 at 11:49pm
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DLindquist
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Joined: June 07 2008
Location: Lehi
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Posted: February 15 2014 at 2:00am |
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Great service from BRS and a quick call yourself should confirm this. I just called yesterday about a MH bulb I bought 2.5 months ago. Finally got around to hooking up lights on my frag tank. Plugged in the bulb for the first time and it was a no go. Surprisingly enough, they sent me a RMA number and are sending out a new one.
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A government strong enough to give you everything you want, is powerful enough to take everything you have.
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Mike Savage
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Joined: July 15 2005
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Posted: February 15 2014 at 7:44am |
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BRS has been great to deal with for me too.
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ReefdUp
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Joined: March 20 2011
Location: South Weber
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Posted: February 15 2014 at 9:08am |
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Been using BRS for 7 years, and they've always had top notch customer service. I ordered RO filters a couple months ago, and they sent one carbon filter that was the wrong micron. They told me to keep the wrong one for a rainy day (like $10) and sent out a new one. I doubt you'll have a problem.
If it is just some hard RO line, I have tons, and I'm just over in South Weber.
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www.reefdup.com
Diving since 2009, reefkeeping since 2007, & fishkeeping since 1987
200g, 75g, & 15g Systems
PADI Advanced Open Water
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laynframe
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Posted: February 15 2014 at 9:58am |
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I had the same problem with the tube cracked. I used two push to connect fittings and a piece of tube, problem fixed.
Edited by laynframe - February 15 2014 at 9:58am
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The time we enjoy wasting isn't wasted time!!!!
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Jeepkid
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Joined: September 13 2011
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Posted: February 15 2014 at 10:18am |
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A while back I purchsed some red sea test kits from them. The first kit had a leak from one of the bottles. I called them and they told me to keep it and sent me another. Well the next two attempts had the same issue. Must have been a bad batch or something but BRS was very patient with me and finally the third time was the charm. I paid nothing for the replacements.
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Brian.
"It's a Jeep thing!"
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Fishfinder07
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Posted: February 17 2014 at 10:55pm |
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Just wanted to update this thread. I called their customer service and within 3 minutes they decided to overnight me the replacement part free of charge and apologized for the inconvenience. Needless to say I'm very happy with the level of customer service and will be shopping at BRS in the future :)
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Scott B
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Joined: March 03 2011
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Posted: February 18 2014 at 7:30am |
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Sorry to hear but im glad they worked it out. Ive always had good luck with them.
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28g jbj led nano, 150 g mixed reef, skimz skimmer, AI blue sol's, Reef Angel controller, wp40's, aquamedic reef doser
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