WMAS Discussion Forum : Resolved -- Totally Dead Apex http://www.utahreefs.com/forum/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sun, 07 Jun 2026 02:03:10 +0000 Sat, 19 Jan 2019 20:07:13 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.03 360 www.utahreefs.com/forum/RSS_post_feed.asp?TID=84900 <![CDATA[WMAS Discussion Forum]]> http://www.utahreefs.com/forum/1by1.gif http://www.utahreefs.com/forum/ <![CDATA[Resolved -- Totally Dead Apex : Back up and running. Neptune only...]]> http://www.utahreefs.com/forum/forum_posts.asp?TID=84900&PID=634451&title=resolved-totally-dead-apex#634451 Author: Baghtal
Subject: 84900
Posted: January 19 2019 at 8:07pm

Back up and running. Neptune only charged $50 in the end. Said they needed to replace an internal component... but nothing more specific than that.

Not too bad, they also paid for return shipping which was unexpected and very nice.
]]> Sat, 19 Jan 2019 20:07:13 +0000 http://www.utahreefs.com/forum/forum_posts.asp?TID=84900&PID=634451&title=resolved-totally-dead-apex#634451 <![CDATA[Resolved -- Totally Dead Apex : Yes, it is the classic. Thanks...]]> http://www.utahreefs.com/forum/forum_posts.asp?TID=84900&PID=634149&title=resolved-totally-dead-apex#634149 Author: Baghtal
Subject: 84900
Posted: December 13 2018 at 11:07am

Yes, it is the classic. Thanks for the reply. $130 doesn't seem so bad now that i've been switching plugs and manually doing things for a week. I'm ready to pay it to go back to not worrying about things!

Thanks!
]]> Thu, 13 Dec 2018 11:07:52 +0000 http://www.utahreefs.com/forum/forum_posts.asp?TID=84900&PID=634149&title=resolved-totally-dead-apex#634149 <![CDATA[Resolved -- Totally Dead Apex : I&#039;m guessing from your post...]]> http://www.utahreefs.com/forum/forum_posts.asp?TID=84900&PID=634117&title=resolved-totally-dead-apex#634117 Author: Krazie4Acans
Subject: 84900
Posted: December 08 2018 at 2:21pm

I'm guessing from your post that this is an apex classic and not a new 2016  version. If that is the case then I had one out of warranty that was replaced for $130 earlier this year. I bought a used one that I'm waiting to get here just to have a backup now.
]]> Sat, 08 Dec 2018 14:21:02 +0000 http://www.utahreefs.com/forum/forum_posts.asp?TID=84900&PID=634117&title=resolved-totally-dead-apex#634117 <![CDATA[Resolved -- Totally Dead Apex : Hi all,It&#039;s been a while...]]> http://www.utahreefs.com/forum/forum_posts.asp?TID=84900&PID=634114&title=resolved-totally-dead-apex#634114 Author: Baghtal
Subject: 84900
Posted: December 08 2018 at 1:02pm

Hi all,

It's been a while since I've chatted here, Tank has been stable and things have just been chugging along like they do.

However last weekend I started getting alerts from fusion that my Apex wasn't talking. The controller was non-responsive so I unplugged the thing and power cycled it. But when I plugged it in again nothing. No controller, no web interface, nothing at all.

Support call to Neptune and they tried their tools to reset the firmware, find it on the network, etc... still nothing. They are getting me an RMA but haven't guessed at the cost (I'm out of my 1-year warranty). 

My EB8 came up in fallback mode so pumps, skimmer, wavemaker etc were on, but lights, heaters were not. I'm cycling my lights the manual way right now -- pluggin and unplugging them each morning/evening. That gets pretty tiring though, and I don't trust my heaters to their own internal thermostats, I like having the double failsafe so I don't cook my tank.

I'm wondering if anyone has some advice or anything on what I can do in the meantime until my RMA is complete? I saw MasterJ's post about selling his Apex parts and I wish I knew what the RMA would cost. otherwise $150 for a new controller might be a better deal? 

Sorry for the ramble, i'm just frustrated with a failure that I feel so helpless to do anything about. Thanks for reading Embarrassed


Edited by Baghtal - January 19 2019 at 8:08pm]]> Sat, 08 Dec 2018 13:02:35 +0000 http://www.utahreefs.com/forum/forum_posts.asp?TID=84900&PID=634114&title=resolved-totally-dead-apex#634114