be warned dont shop at aquatic dreams

Purchased quite a bit of livestock from aquatic dreams this past Saturday and many times in the past. Flame angel that was purchased died in less than 12 hours. Aquatic dreams offers no help essentially tells me to pound sand. Will never return and advise you all not to either. Wouldn't even tell me how long they had the fish in their store till they decided to sell it. They even had the nerve to tell me that if I want any kind of guarantee to sign up for their maintenance....haha after this experience never. I'm now going to hit up every possible outlet to let other customers know what the may be getting themselves into by taking their business to aquatic dreams. Be warned everyone.

I've purchased livestock and dry goods from Aquatic Dreams for years.  Never had an experience with them that I would consider even questionable.  They've always been helpful, friendly and professional.  

I invite anyone from aquatic dreams to respond but my summation of events is accurate.

In all fairness I to have had dozens of positive experiences with them in the past. But one bad experience can sour everything especially after you pay patronage in hundreds of dollars to a store and then have them treat you like this.

I for one hope they chime in. It's always good to hear both sides to a story and put the pieces of the puzzle together for ones self. Then it becomes a personal decision as to whether we each choose to go there or not.

I for one know that we have all lost fish shortly after purchase before but I sure don't remember that making me not want to return to that store again. I learn from it and pay closer attention to what I choose to purchase and hope that I have gained enough experience for it not to happen again (yes I know that is dreaming but it's a goal). Krazie

I've never had a bad experience with Aquatic Dreams.  Of all the fish stores I have shopped at I have been most impressed with them for being honest about their specimens.  They are my favorite store, and I make the 1 hour 10 minute drive to their store at least monthly to give them my patronage.

Even though i had a horrible experience there with Ben and "thrive" products I still think its one of the better fish stores in the state. The store is always clean and livestock is usually in good shape. The problem with buying a living animal is that there is (usually) no guarantee the animal will survive/thrive once it leaves the store.

I do feel your pain though as know first hand how poor their service can be when an unhappy customer comes in looking for answers.

I really do love Aquatic Dreams

A premium price to pay for that species too if I may add.

You're wrong most establishments take care of their customers.