be warned dont shop at aquatic dreams

There was not any hostility on either side in fact the person I talked to was rather polite I'm merely warning others that if they purchase livestock and it dies the second money exchanges hands expect to be told to pound sand. If this fish died today that's one thing but less than 12 hours after leaving the store come on now. Especially with paying a premium price some level of customer service should exist.

In years of being in this hobby and shopping at aquatic dreams, they have always gone out of their way to make things right and I have a hard time believing (no sense beating around the bush, I don't believe..) there wasn't an attempt to make this right with you. I'm not sure if you are new to the hobby or just this forum, but if its the former, be prepared to lose some money on fish and coral. It happens. Just this week I lost a $200 clown fish that I have had for a year and a $70 anthias that I have had less than a week.

Aquatic dreams has my name and number and I have invited them to give their side of the story.

I was in a .... somewhat less than friendly debate with ben when i had my debacle with the thrive products so i do believe that he may have been told "sorry dude aint our problem" because thats pretty much the response i got.

I still shop at AD i just do a little more research and thorough inspection of anything i purchase.

wow lol I shop there alot, I have had fish die also shopped at other fish stores and had them die also. It is part of the hobby if you dont like it maybe this is not the hobby for you. I have never been treated bad by ryan or his guys or gals. I just lost a bat fish from there Im not going back to cry about it or blast them on forums. Not many places warranty fish anywhere besides maybe live aquaria. They have been in business a long time dont think they have made it this long if they didnt treat customers wrong. Just my opinion.

I have only had good experiences wirh Aquatic Dreams. They have and bent over backwards to help me in an emergency situation to keep my tank alive and healthy. Ryan and his staff are some of the nicest friendliest knowledgeable saltwater stores in the valley. Every once in a while we do have livestock that can die whether it be six hours old or two years old. I put my name and reputation behind this statement.

I have been going to AD back when it was ran out of a warehouse are and they had the shark tank. Before I moved closer I drove from Logan to goto the store. As it has been said we have all lost 20 to hundreds of dollars in aquatic life. I would invite you to order online so you can have your guarantee, I personally have never received or expected a guarantee on any salt water aquatic life. Maybe you would be happier doing freshwater as I do know that Petco and Petsmart offer guarantees on the fish they sell. Please stop pissing and moaning about it and move on. We live in America shop where ever you want. Aquatic Dreams is a phenomenal store with a knowledgeable and caring staff.

Ok, you've made your decision. You've provided no factual evidence, so we've made our decision as well. Move along.

I have been going to Aquatic Dreams for many years, way back when it was located in basically a garage on 2550 in Ogden. And I have never had a bad experience or bad customer service. I was also talked out of buying a certain fish by Ryan when I first started into the hobby. It was a Mandrine. I did not know the dietary requirements back then, and I only had a 26 gallon tank. He could have sold it to me and made a sale, but he chose to educate me. That being said,I still do not have my mandrine. But my 110 tall has been up and running for a about a year, and Aquatic Dreams will be where I go to buy it! Oh and the 110 tall tank and Dion stand and canopy came from Aquatic Dreams as well. The same time I bought my 110 there was the same tank on ksl for half the price. I chose to support Aqutic Dreams for all the knowledge and great customer service they have given me for the last ten years.

You must have missed my question, but how old is the tank? Maybe it wasn't something wrong with the fish, but something is amiss elsewhere. If we can keep cool heads, maybe we can locate a problem and get it fixed so other fish don't meet the same fate and you don't waste any more money buying fish that would die. It looks like you're new to the board, and there are a lot of helpful, knowledgeable people who have been doing this for 20+ years Can you tell us about your tank? How old is it and what is in it? How did you acclimate the fish? I'm sorry you spent all that money and the fish died. That is really frustrating. So, rather then getting into a blame game, let's see if we can identify any potential problems and try to prevent it from happening again.